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Included in every package :
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Chat Features
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Multiple Simultaneous Agents
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Intelligent Chat Distribution
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Agent to Agent transfer
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Operator to Operator chat
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Intuitive Windows-based agent interface
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Ability to accept / reject incoming chat requests
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Unlimited Simultaneous chats
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Canned Response Manager
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Push Images, Links, Pages, Proactive Messages
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Ability to chat in multiple languages
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Emotions
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Leave a message when offline
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Chat Initiation :
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Visitor initiated Chat from Website / Email
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Invite Visitor to Chat
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Force Chat
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Activity Monitor :
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Real-Time Site Activity Monitor
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Monitor 1000's of visitors simultaneously
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Visitor History
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Visitor Browser Type, Country, Browsing history
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Visitor Time spent per page
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Branding & Customization Features
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Visitor's chat window fully customizable
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Chat Button/Icons fully customizable
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Fonts, Colours and Font Style
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Reporting and Analysis :
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Chat Satisfaction Survey
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Retrieve/Search Chat Transcripts
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Detailed Reporting and Statistics
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